RETURNS & SHIPPING CLAIMS

Claims must be made within 7 days of receiving package

Damage & Transit Claims

1. Contact UPS

Immediately call 1-800-742-5877 to obtain a Claim Number.

2. Send Photos

Text 646-642-6684 with Claim # and photos of damaged items.

3. Replacement

Once the claim is verified and approved, a replacement for the damaged items will be shipped.

Transit Policy: All orders leave our facility in good condition. Transit damage requires a formal UPS claim.

IF THE PACKAGE WAS LEFT AT THE DOOR OR UNATTENDED, THIS VOIDS ALL CLAIMS.

Standard Returns

At Exotic Fragrances, product quality, customer safety, and hygiene are our highest priorities. Because our products are intended for personal use and are applied directly to the skin, all sales are final. Once an item leaves our facility, we cannot verify that it has not been opened, used, altered, or otherwise tampered with. For the safety of all our customers, returned products cannot be restocked or resold.

Returns Are Only Accepted If: 

  • You received the wrong item due to an error on our part.
  • You received a defective or damaged product.

Returns Are NOT Accepted For: 

  • Ordering the wrong fragrance, size, or product.
  • Changing your mind after receiving your order.
  • Not liking the fragrance or product.
  • Wanting to exchange an item for a different fragrance, size, or product.
  • Purchasing the wrong item by mistake.
  • Any item that has been opened, used, or altered.
  • Any issue that is not the result of an error made by Exotic Fragrances.

If We Made a Mistake

If you believe you received the wrong item or a defective product, please contact us within 7 days of delivery before returning anything.


1. Reach Out

 Text: 646-642-6684
Call: 212-410-0600

Our team will review your request and may ask for photographs or additional information.

2. Get Auth Code

A valid Return Authorization code is required before shipping.

3. Get Refund

Refunds only. No cash, exchanges, or store credit issued, shipping & handling fees are non refundable.

Authorization Policy: All returns must have a valid Return Authorization code issued by our team before the package is shipped back. Packages returned without a code will be refused and sent back to the sender.

Condition & Shipping: Please pack returns with extreme care. If the package arrives back to us damaged, no refund will be issued. All return shipping costs are the responsibility of the customer unless otherwise authorized.

Custom Blends: Lotions, Shower Gel, Body Butter, Incense Oils, Car Fresheners, Massage Oils and Reed Diffusers  are not eligible for return under any circumstances.