COMPANY POLICIES

If you need help with your order, please contact us as soon as possible: 📱 Text: 646-642-6684 📧 Email: [email protected] Please include your full name and order number so we can assist you faster.

✔️ Shipping Address Requirements for First-Time Customers Your first order must be shipped to the billing address associated with the credit card used for payment. If you would like to ship to a different address, PayPal must be used as the payment method. 🔒 Privacy Assurance After your first order, your information will be securely stored in our database. We do not share your personal information (including email or phone number) with any third party.

🛒 How to Order Orders can be placed online at any time using a credit card or PayPal. 🚨 Please Note: • All online orders are processed within 24–48 business hours • Orders placed after 1 PM EST will be processed the next business day • Please enter a complete and accurate shipping address — we are not responsible for orders delivered to incorrect or incomplete addresses • Any special shipping instructions must be entered at checkout • We recommend purchasing 1 oz sizes as testers, as we do not offer sample packs 🛍️ Shopping Cart Advisory Items left in your cart for more than 24 hours may become unavailable. If an item goes out of stock: • We will contact you once • If no response is received within 24 hours, your order will ship without the item and a refund will be issued

We specialize in custom and inspired fragrance oils. • All scented products are made-to-order • Fragrance perception is subjective and may vary from person to person • While we strive to get as close as possible, we do not guarantee an exact 1:1 match to any designer or reference fragrance 👉 Purchases based on scent expectation, interpretation, or comparison are not eligible for return or refund

📦 Delivery Responsibility If you choose to have your package left at the door or with a neighbor: • The order is considered delivered and fulfilled once marked “Delivered” by the carrier • Exotic Fragrances is not responsible for lost or stolen packages after delivery We strongly recommend selecting signature confirmation for added security. 📬 Missed Deliveries If a package is returned due to a failed delivery attempt (not caused by our error), you may: 1. Request reshipment (additional shipping fees apply), or 2. Request a refund (product cost only) • Original shipping and return shipping fees are non-refundable ✏️ Delivery Changes Once a package has shipped, any delivery changes must be made directly through the carrier (UPS My Choice). Any additional fees are the customer’s responsibility. 📱 Shipment Inquiries Text all shipping-related questions to: 646-642-6684 ⚠️ Please note: Retail store staff are not able to assist with shipping issues

• Orders ship within 24–48 business hours • Orders placed after 1 PM EST ship the next business day • Shipping & handling charges apply to all orders • Delivery time is typically 5–10 business days ⏱️ Time-Sensitive Orders If you need your order urgently, please select: • Next Day • 2nd Day • 3rd Day UPS We do not ship on weekends or holidays.

• Promotions apply to online orders only, unless stated otherwise • A valid email is required to receive promotions • Discount codes must be entered at checkout • We cannot apply or refund missed discounts • Pre-discounted customers cannot combine offers • Pickup orders are not eligible for discounts

💳 Accepted Methods We accept: • Visa • MasterCard • American Express • PayPal • First-time orders and orders over $500 must ship to the billing address

🌍 Shipping Requirements Customers are responsible for: • Customs regulations • Duties and taxes If a package is returned due to customs: • Product cost will be refunded • Shipping fees are non-refundable If no response is received within 24 hours after a shipping quote is sent: • The order will be canceled • A 20% restocking fee will apply 🌐 Payment All international orders must be paid via PayPal

📦 Upon Delivery – Please Inspect Your Package We ask that you carefully inspect your package as soon as it arrives. 🚨 If the package is visibly damaged or tampered with: • Do not accept the package if possible • Contact UPS immediately at 1-800-742-5877 • Request a claim number Then contact us at 646-642-6684 with: • Your order number • Photos of the package and damage • The UPS claim number 📦 If the package appears in good condition but there is an issue with the contents: If an item is missing or incorrect: • Contact us directly at 646-642-6684 within 7 days of delivery • Provide: - Your order number - A clear explanation of the issue - Photos of what was received 📸 Important Notes • All orders leave our facility in proper condition and are carefully packed • Claims must be reported within 7 days of delivery • Packages left unattended may limit or void certain claims Failure to follow these steps may result in denial of the claim

Due to the nature of our products, all sales are final. We do not offer exchanges. We do not accept returns for reasons including, but not limited to: • Scent preference • Expectation mismatch • Perceived similarity (or lack of similarity) to another fragrance • Change of mind • Personal taste or opinion • Any reason not related to a verified product defect or order error 👉 This list is not exhaustive and includes any similar claims based on subjective experience. ✅ WHEN WE MAY ASSIST Although all sales are final, we may review and approve a return request in cases but not limited to: • Damaged items • Incorrect items received 📌 STEP-BY-STEP: HOW TO REPORT AN ISSUE Step 1: Text us at 646-642-6684 within 7 days of delivery Step 2: Include: • Full name & order number • Explanation of the issue • Clear photos (if applicable) Step 3: Management will review your request Step 4: If approved, you will receive a Return Authorization Code 🚫 Returns sent without authorization will be refused 📸 PHOTO REQUIREMENT (IMPORTANT) Photos are required to: • Verify the condition of the product • Confirm the reported issue • Ensure the returned product matches what was originally sent Additional photos may be requested during the process. Returns that do not match the approved condition may be denied. 📦 RETURN CONDITIONS If a return is approved: • Products must be returned in the same condition received • Items must not be altered • Contents must match the original shipment ⚠️ Returns that are tampered, or inconsistent with the claim will not be refunded 💰 RETURN COSTS & RESTOCKING FEE • Customers are responsible for all return shipping costs • Original shipping fees are non-refundable Approved returns are subject to a 20% restocking fee, which helps cover: • Inspection and verification • Handling and processing • Product quality control and disposal (if needed) 🚫 Custom & Scented Products are FINAL SALE ITEMS Due to the custom and made-to-order nature of our scented products, all scented items are final sale and non-returnable. These are freshly prepared based on your selection and cannot be resold. The following items are NOT eligible for return, refund, or exchange: • Scented Lotion • Shea Body Butter • Reed Diffusers • Massage Oils • Shower Gel • Car Fresheners • Incense Oils This applies even if unused or unopened. ⚠️ IMPORTANT By placing an order, you acknowledge and agree that: • All scented products are final sale • Returns are only considered in limited approved cases • Failure to follow the steps above may result in denial

• Inventory may change without notice • Prices are subject to change without notice ⚠️ Fragrance oils may stain fabrics or surfaces

🏢 Federal & State Facilities Customers are responsible for ensuring items comply with facility regulations. • Refused or returned packages will incur a 20% restocking fee

By placing an order, you agree to all policies listed. This includes agreement that: • Scent preference is not a valid reason for dispute • All final sale items are non-refundable We reserve the right to: • Dispute chargebacks with full documentation • Refuse future service in cases of abuse

We reserve the right to refuse or cancel orders at any time.