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Company Policy

1st. Shipment must be a minimum of $30.00 (PREPAID BY PAYPAL OR CREDIT CARD ONLY)NO CASH REFUNDS. Merchandise exchanged only within (7) days of purchase after we have granted authorization. We recommend ordering 1 oz sizes as a sample tester.Any returns will forfeit shipping and handling charges on charge back. After the first order your information will be placed in our database. No private information, email addresses or phone numbers will be given to any third party.

By Fax - Download our order form and fax your order to (800) 777-7593.

Online - You can place your order online any time of the day using your credit card or Paypal

For expedited order processing please specify any special instructions in the online order form or fax order form. ALL ONLINE ORDERS ARE PROCESSED WITHIN 24-48 BUSINESS HOURS. Orders by fax and phone will be processed within 48-72 Business hours. We reserve the right to refuse service to anyone at anytime.
Please be prepared to accept your delivery when it arrives. If the carrier is unable to make delivery for any circumstances other than our error, you will be responsible for notifying us within five (5) days and you will bill twice the freight charge if the package is to be re-shipped. If this happens a second time, we will request that all future shipments be prepaid. (COMPANY POLICY!!!!!) Any adjustment(s) made with your carrier DOES NOT cover EXOTIC WORLD OF FRAGRANCE. We inspect all Packages TWICE before being shipped! If you request no signature for your package, it is your sole responsibility if the package gets lost or stolen after delivery, the carrier or Exotic Fragrances will not be responsible and no claim will be made.
Orders are shipped within 24 hours. Any orders placed or faxed after 1pm Eastern Standard Time will be shipped the following business day. Shipping and Handling charges apply to all orders including mailed in money orders. Please allow between 5 to 10 days to receive your order depending on your location.
All our discounts, sales and promotions are for online orders only, unless otherwise stated in the promotional email. Customers with established discounts in their accounts are not eligible to use coupons or additional discounts. Orders placed online for store pickup are not eligible to the discount.
Visa, MasterCard, American Express accepted. First time orders or orders over $500.00 dollars will be shipped to billing address ONLY. Bank authorization required for shipping to non billing address. Company Policy.

Orders mailed in with personal check will ship after check has fully cleared (14 days).
Customer is responsible to check with Custom Regulations on the receiving end if any ordered items are prohibited. If the package is returned to Exotic World of Fragrances, we have the right to credit the charge back excluding the shipping and handling fees. No exceptions! COMPANY POLICY.

Payment for International Orders has to be done by Western Union, Bank transfer (restrictions apply) or International Money Order. Please contact Customer Service if you need detailed information regarding payment of your order.

Shipping and Handling charges can only be determined once we receive the order via FAX, EMAIL or Telephone. We highly recommend you check with customs regulations before receiving your order. Any returns will forfeit shipping and handling charges on charge back. Our customer service representative will contact you with freight charges within 24 hours. No COD service is available for International Orders
If you find that your order is short, please notify us immediately (UPON RECEIPT), and we will send a UPS inspector to verify all claims made. Any adjustment(s) that you make with the carrier must have a claim number assigned to it for reference. Do not accept a badly damaged package!!!!! All orders leave our Premises in good condition. Contact UPS IMMEDIATELY (1-800-742-5877) if Damage, Spillage or Breakage has occurred, because our responsibility ceases upon delivery of our goods to the carrier. You must have a claim # from the carrier.
Returns sent without our authorization will be discarded and no credit will be given. All claims must be made within 7 days of the invoice date with a claim # from the carrier to speed up the process.

We have a wide inventory of merchandise. It is impossible to list every item. New Items arrive continuously. Stocked and closeouts prices are subject to change without notice. Certain items can be discontinued without notice. Please ask about our Monthly specials. If you have a request, please ask us or visit our website: Please Note: Fragrance Oils will Stain Clothes and Furniture. All fragrances oils sales are final. No refunds or exchanges.
All deliveries made to federal and state institutions require special regulations for delivery of packages including purchase order forms. It is the customers or third party’s responsibility as to what is prohibited. Any pre-authorized returns will withhold a 20% restocking fee.